The report makes for worrying reading: • £1bn/year funding gap as councils are not paying enough to cover care homes' costs; • Self-funders being charged c. 40% higher prices to cover the shortfall; • Under-investment in new homes for council-funded residents; • Consumers lacking basic information/support needed to make informed choices; • A need for greater protection for people in care homes, with better complaints/redress systems. The CMA is taking consumer enforcement action, focusing on large upfront fees and charging for extended periods after a resident has died. The CMA also intends to issue guidance on complying with consumer laws and specific guidance on fees charged after death. The CMA is also calling on Government to implement measures aimed at securing future availability of care homes. Care homes should act now, reviewing fees, complaints/redress and information they provide customers.
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